Refund policy

Return & Refund Policy

Last Updated: [29/7/26]

At [Amreena], customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item is received damaged, defective, or incorrect.
  • The item is unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, accessories, and packaging are intact.
  • The return request is submitted within [2 DAYS] of receiving your order.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

To be eligible for a return, you must contact us within [2 Days] after receiving your order.

Return requests received after this period may not be accepted.

To initiate a return, please contact us at:

Email: [Amreenapk6@gmail.com]

Please include:

  • Your order number
  • Your full name
  • A brief description of the issue
  • Clear photos of the product (if damaged, defective, or incorrect)

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within [REFUND PROCESSING TIME].
  • Refunds will be issued using the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another agreed payment method.

Shipping charges are generally non-refundable unless the return is due to our error.

4. Exchanges

We are happy to offer exchanges for eligible items, subject to product availability.

Exchanges may be provided for:

  • Incorrect items received
  • Damaged or defective products
  • Size or color exchanges (if applicable and available)

If the requested replacement is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within [7 days] of delivery.
  • Email us at [Amreenapk6@gmail.com] with clear photographs of the product and packaging.
  • Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Sale or clearance items
  • Gift cards or promotional vouchers
  • Customized or personalized products
  • Products that have been used, washed, altered, or damaged after delivery
  • Items without original tags or packaging

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), [Amreena] will cover the return shipping costs.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Please do not send products back without receiving return instructions from our customer support team.

8. Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

9. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Business Name: [Amreena]
Email: [EMAIL ADDRESS]
Customer Support Hours: [Mon-SAT]
Website: [https://amreena.pk]

Thank you for choosing [Amreena]. We appreciate your trust and are committed to providing quality products and excellent customer service.